This policy explains what personal information Alpenwool collects, why, who receives it, and what you can ask us to do with it. Alpenwool is operated by Ds Digital Commerce, and we are the business responsible for the information described here.
Information you give us directly
Your name, email address, shipping and billing address, phone number if you provide one, and the contents of any message you send us. If you create an account, the details you save in it.
Information about your usage
Pages you visit, what you view and add to your cart, your device and browser type, approximate location derived from your IP address, and how you reached our site. This comes from cookies and similar technologies.
Information from third parties
Payment confirmations and fraud signals from our payment providers, delivery status from carriers, and aggregate advertising and analytics data from the platforms listed below.
Why we use it
To take and deliver your order, to answer your messages, to process returns and refunds, to prevent fraud, to keep the site working, and to measure and improve how our advertising and our pages perform.
Who receives it
| Category of personal information | Categories of recipients |
|---|---|
| Identifiers (name, email, address, phone) | Our ecommerce platform, payment processors, our fulfilment supplier, carriers, our customer support tooling |
| Commercial information (orders, returns, payments) | Our ecommerce platform, payment processors, our fulfilment supplier |
| Internet and network activity (pages, cart, device) | Analytics and advertising providers, our ecommerce platform |
| Approximate geolocation (from IP) | Analytics and advertising providers, fraud screening |
Our fulfilment supplier is outside the United States, so delivering your order involves an international transfer of your name and address. We only send what is needed to ship the parcel, and we require our partners to protect it.
Cookies and tracking
We use cookies that are necessary for the site and the cart to work, and analytics and advertising cookies that help us understand what is working. The named providers we rely on are Shopify for the store and the checkout, Google Analytics and Google Ads for measurement and advertising, and Meta (Facebook and Instagram) for advertising. You can clear or block cookies in your browser settings. Blocking the necessary ones will stop the cart from working.
Your choices
If you live in California, the California Consumer Privacy Act as amended by the California Privacy Rights Act (CCPA/CPRA) gives you the rights set out below, and we extend the same rights to every customer wherever they live.
You can ask us to tell you what personal information we hold about you, to give you a copy, to correct it, or to delete it. You can ask us not to sell or share your personal information for advertising purposes, and you can ask us to limit how we use sensitive information. We will not treat you differently for asking.
To make a request, email support@alpenwool.com or write to us at the company address at the foot of this page. We may need to confirm your identity before we act, which usually means asking about a recent order.
Do not sell or share my personal information
Advertising cookies can count as "sharing" personal information under the CCPA/CPRA. To opt out, email support@alpenwool.com with the subject line "Do Not Sell or Share". We also honor the Global Privacy Control (GPC) signal: if your browser sends it, we treat it as an opt out for that browser.
How long we keep it
Order records are kept for as long as tax and accounting rules require. Support messages are kept while they are useful for handling your case and then removed. Analytics data is kept in aggregate.
Security
The site runs over HTTPS, access to order data is limited to the people who need it, and full card details never reach our systems.
Children
This site is not directed to children under 13 and we do not knowingly collect their information. If you believe a child has given us personal information, email support@alpenwool.com and we will delete it.
Changes
If this policy changes, the updated version appears on this page. Payment details are covered in our Transaction Policy and delivery in our Shipping Policy.
Need help
Email support@alpenwool.com or call +1 406 540 6357, Monday to Friday, 9:00 AM to 9:00 PM MT. Saturday and Sunday we are closed. We aim to reply within one business day.
Store name: Alpenwool
Company name: Ds Digital Commerce
Company nr: 92701272
Email: support@alpenwool.com
Phone: +1 406 540 6357
Company Address: Zwaluwlaan 39, Ede, 6713 BS, Gelderland, Netherlands
Warehouse Address: 372 Antelope Trail, Whitefish, MT 59937, USA
Customer Service Hours: Monday to Friday, 9:00 AM to 9:00 PM MT
Saturday and Sunday: Closed