Free shipping on every order
Shipping is free on every Alpenwool order within the United States. There is no minimum and no code to enter.
Handling time and transit time
We use the same two terms Google uses, so what you read here matches what our shop settings say.
- Handling time: 1 to 3 business days. This is the time from your order to the moment it leaves our warehouse, Monday to Friday, public holidays excluded.
- Transit time: 4 to 8 business days. This is the time the carrier needs to bring it to your door.
- Total estimated delivery: 5 to 11 business days from checkout.
Handling time
We prepare most orders within 1 to 3 business days. Business days are Monday through Friday and do not include public holidays. Orders placed before 5:00 PM MT on a business day begin processing the same day. Orders placed later, or at the weekend, begin the next business day.
Handling time and delivery time are two separate things, and we state them separately so you can see what to expect from the moment you order to the moment it arrives.
Delivery time
Once your order leaves the warehouse, delivery within the United States usually takes another 4 to 8 business days. Most orders therefore arrive within roughly 5 to 11 business days of being placed. These are careful estimates based on normal carrier performance, not guarantees. Weather, carrier delays and the weeks before the holidays can add time.
If your order is delayed
We ship within the times stated above. If we cannot, we will email you before the original window runs out, give you the new expected date, and let you choose between waiting and cancelling for a full refund. If you cancel, we refund you within 5 business days. Where no shipping time is stated for an item, we ship it within 30 days of your order or refund you in full.
Tracking
When your order ships we email you a tracking link. Allow up to 24 hours after shipping for the first scan to appear. Our Track Your Order page explains what to do if the link has not arrived or has stopped moving.
Where we ship
We ship anywhere in the United States: all 50 states, Washington D.C., the US territories including Puerto Rico, Guam and the US Virgin Islands, and military addresses (APO, FPO and DPO). Deliveries to territories and military addresses travel further, so please allow a little longer than the windows above. We do not ship internationally at this time. If that changes, this page changes with it.
If an address is wrong
Please check your address at checkout. We cannot reroute a parcel once it has shipped, and orders sent to an incomplete address may come back to us. If that happens we will contact you to arrange reshipment. To correct an address on an order that has not shipped yet, email support@alpenwool.com as soon as you can.
Lost, delayed or damaged
If tracking stalls for several days, or your order arrives damaged, email support@alpenwool.com. We will work with the carrier and put it right, whether that means tracing the parcel, sending a replacement, or refunding you. If you simply want to send something back, our Return & Refund Policy sets out how that works.
Need help
Email support@alpenwool.com or call +1 406 540 6357, Monday to Friday, 9:00 AM to 9:00 PM MT. Saturday and Sunday we are closed. We aim to reply within one business day.
Store name: Alpenwool
Company name: Ds Digital Commerce
Company nr: 92701272
Email: support@alpenwool.com
Phone: +1 406 540 6357
Company Address: Zwaluwlaan 39, Ede, 6713 BS, Gelderland, Netherlands
Warehouse Address: 372 Antelope Trail, Whitefish, MT 59937, USA
Customer Service Hours: Monday to Friday, 9:00 AM to 9:00 PM MT
Saturday and Sunday: Closed