Follow your parcel
Enter your order number and the email address you ordered with in the tracking box below to see where your parcel is.
When tracking starts
You receive a tracking link by email as soon as your order ships. It can take up to 24 hours after that for the carrier to record the first scan, so a link that shows nothing yet is normal on the first day.
What the stages mean
Order placed.
We have your order and are preparing it. This takes 1 to 3
business days.
Shipped.
The parcel has left our warehouse and is with the carrier. Delivery
usually takes another 4 to 8 business days.
In transit.
On its way. Long gaps between scans are normal, especially on
longer routes.
Out for delivery.
With the driver, arriving today.
If tracking has not moved
Give it two or three business days first, because scans are sometimes skipped. If it still has not moved after that, email support@alpenwool.com with your order number and we will chase the carrier for you.
If it says delivered and you have nothing
Check any porch, side door or safe place, and ask anyone else at the address. Parcels are occasionally marked delivered a little early. If it has not appeared after 24 hours, email support@alpenwool.com and we will open a trace.
Related
Delivery windows are in our Shipping Policy. If you want to send something back, see our Return & Refund Policy.
Need help
Email support@alpenwool.com or call +1 406 540 6357, Monday to Friday, 9:00 AM to 9:00 PM MT. Saturday and Sunday we are closed. We aim to reply within one business day.
Store name: Alpenwool
Company name: Ds Digital Commerce
Company nr: 92701272
Email: support@alpenwool.com
Phone: +1 406 540 6357
Company Address: Zwaluwlaan 39, Ede, 6713 BS, Gelderland, Netherlands
Warehouse Address: 372 Antelope Trail, Whitefish, MT 59937, USA
Customer Service Hours: Monday to Friday, 9:00 AM to 9:00 PM MT
Saturday and Sunday: Closed